As a Pipes Plus member, you get to shop with exclusive savings at Pipes and Cigars and 1,500+ Marketplace and Travel retailers! Whether you shop online, over the phone, or by mail order, you have access to the following money-saving benefits:
Interested in joining Pipes Plus? See how it works to learn more!
Our Customer Service team is available 24/7 to assist you. You can call us anytime at 800-501-2602 or email us at [email protected]. You can also click here to submit an inquiry online. We typically respond to emails and inquiries within 24 hours!
To cancel your Pipes Plus membership, visit your account settings from your online portal or contact Customer Service with your cancellation request.
To cancel online, sign in with your member credentials at MyPipesPlus.com/sign-in. Once you’ve signed in, click “Account” on your main menu, then select “Cancel Membership” from the dropdown. Follow the instructions provided to finalize your cancellation request.
To cancel through Customer Service, you can call us 24/7 at 800-501-2602. You can also email your cancellation request to [email protected] or submit your request online.
Once you cancel your membership, you’ll have access to your member benefits until the end of your monthly membership term. After you cancel, you’ll receive an E-Gift Card for the approved remaining balance stated in your Savings.
My Pipes Plus is the billing descriptor that displays on your card or bank statement when you are charged the Pipes Plus monthly membership cost.
If you have a question about a charge from Pipes Plus, please Contact Us for assistance.
As a Pipes Plus member, you’ll automatically earn unlimited 10% Back every time you shop from Pipes and Cigars. The 10% Back is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include gift card purchases, taxes, shipping charges, or any other added fees at checkout.
To earn 10% Back, simply make a purchase from Pipes and Cigars, either online, over the phone, or by mail order. Once your order ships, we’ll automatically add 10% of your purchase subtotal to your Pipes Plus Savings.
We’ll send you an E-Gift Card for your total approved Savings at the time of your next monthly payout. As long as you shop online, over the phone, or by mail, no rebate claims are necessary to earn 10% Back at Pipes and Cigars !
Please note that all purchases must be made directly from Pipes and Cigars to qualify for 10% Back. Pipes and Cigars purchases made on third-party sites are not eligible for 10% Back.
After you make a purchase from Pipes and Cigars, we take 10% of your purchase subtotal and add it to your Pipes Plus Savings.
The amount for 10% Back is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include gift card purchases, taxes, shipping charges, or any other added fees at checkout. Claims and backup documentation must reflect USD in order to be eligible for 10% Back.
Unlike your 10% Back benefit, Shipping Rebates on purchases from Pipes and Cigars are not automatically applied to your Savings. If you paid for shipping on a purchase from Pipes and Cigars submit a rebate claim to get reimbursed for those charges.
To submit a rebate claim, sign into your Pipes Plus member portal and click “Rebates” on your main menu. Then, carefully follow the instructions provided to submit your claim.
Once we receive your claim and proof-of-purchase documentation, we’ll review your claim and apply it to your Pipes Plus Savings.
The Marketplace includes 1,500+ popular retailers eligible for 5% Back, Shipping Rebates, and Return Shipping Rebates with your Pipes Plus membership.
To visit the Marketplace, sign into your online account and click “Shop” on your main menu, then click “Shop Marketplace” from the dropdown.
You can earn 5% Back at Marketplace retailers when you shop online, in-store, over the phone, or by mail order. As a Pipes Plus member, you can save up to $1,000 per 12-month membership period with 5% Back on your Marketplace purchases.
Shop online through the Pipes Plus portal to earn 5% Back automatically. If you shop at Marketplace retailers outside the Puro portal, whether online, in-store, or by mail order, your 5% Back will not be automatic. However, you can still submit a rebate claim to earn 5% Back on those purchases.
Shopping through the Pipes Plus Portal:
You can earn 5% Back on your in-store, online (not through the Pipes Plus portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a rebate claim to earn 5% Back. You can submit your rebate claim online from your Pipes Plus account or mail in your rebate claim and proof-of-purchase instead.
For more information on how to submit rebate claims for 5% Back, see How It Works and visit the “5% Back at Marketplace Retailers” section.
As a member, you can earn 5% Back on flight, hotel, and rental car reservations made through your Pipes Plus account.
Start by visiting the Travel page from your Pipes Plus portal view a list of eligible travel merchants. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% Back.
For travel reservations made offline or outside the Pipes Plus portal, simply submit a rebate claim and your proof-of-purchase documentation to earn 5% Back.
5% Back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with. Your earnings will be applied to your Savings Center and included in your next E-Gift Card.
For more information, please read our How It Works.
After you make an eligible purchase from a Marketplace retailer, we’ll add 5% Back to your Savings when your order ships. After you make an eligible purchase from a Travel retailer, we’ll add 5% Back to your Savings after your trip is complete and payment has been processed by the merchant you booked with. We’ll e-mail you an E-Gift Card for your total approved Savings on the 15th of every month.
5% Back is added to your Savings after you make an eligible Marketplace purchase. The amount for 5% Back is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping fees, or any other added fees at checkout.
As a member, you can save up to $1,000 per 12-month membership period with 5% Back on Marketplace and Travel purchases combined. One purchase per retailer per day is eligible for 5% Back. Gift card purchases, money orders, or purchases made using a retailer’s bill-pay service are not eligible for 5% Back. Claims and backup documentation must reflect USD in order to be eligible for 5% Back.
Some Marketplace retailers have their own restrictions for 5% Back eligibility. To view restrictions for a specific retailer, visit the Marketplace from your member portal and click a retailer to view its page. Any orders returned or cancelled will not be eligible for 5% Back.
See How It Works to learn more about your 5% Back benefit.
As a Pipes Plus member, you can submit rebate claims to get reimbursed for your shipping charges.
You can claim an unlimited number of Economy Shipping Rebates on purchases from Pipes and Cigars.
For Marketplace purchases, you can claim both Shipping and Return Shipping Rebates. With your membership, you’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
You can claim unlimited Economy Shipping Rebates on purchases from Pipes and Cigars and get fully reimbursed for those charges. As long as you provide valid proof-of-purchase with every rebate claim, you'll receive a rebate for those shipping charges in the form of an E-Gift Card.
You can also claim Standard Shipping and Return Shipping Rebates when you shop at Marketplace retailers. You're eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.
In-store purchases from Marketplace retailers are only eligible for Shipping and Return Shipping Rebates if the store you purchased from orders the item and you’re charged for shipping as part of your purchase.
You can submit your Shipping and Return Shipping Rebate claims online or by mail. Here’s how:
Online Claims: Submit your rebate claim online from your Pipes Plus member portal.
Mailed Claims: Send your proof-of-purchase to our mailing address.
Please note that to be eligible for Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.
See How It Works to learn more about Shipping and Return Shipping Rebates.
Yes, you must submit rebate claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.
Proof-of-purchase is a form of documentation that validates your payment for any given purchase. You must provide a valid form of proof-of-purchase with every rebate claim submitted.
Examples of valid proof-of-purchase include:
For online claims, you can submit your proof-of-purchase documentation through the portal when you claim your rebate, or you can email it to [email protected]. If you choose to email, you’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached.
For mailed claims, send your proof-of-purchase documentation to:
Pipes Plus Rebates
PO Box 290728
Wethersfield, CT 06129-0728
All rebate claims must be submitted within 60 days of your original purchase date
All your Savings from Pipes Plus will appear on your Savings page in your member portal. To view your Savings, sign into your Pipes Plus member account online and click “Savings” on your main menu.
You can also check up on your Savings and the status of your claims by calling Customer Service at 800-501-2602.
On the 15th of every month, we’ll e-mail you an E-Gift Card for your approved savings on all qualifying purchases made the previous month.
All mailed claims must be sent and postmarked before the end of the month to receive an E-Gift Card for those claims the next month. Please allow 3-6 weeks for all mailed claims to be processed and paid out. .
