With Pipes Plus, you have everyday access to these money-saving benefits, subject to the limits and details stated below:
Your membership is non-transferable. Your benefits are available only to you and your immediate family. “Immediate family" means you, your spouse or partner and your children living in your home who are permanent residents and at least 21 years old. There is a limit of one membership per household. In addition, membership benefits are only available to personal, non-commercial purchasers. Any order that is deemed a commercial (non-personal) use, use in connection with a business, or a high-volume/reseller order, at our sole discretion, will not be eligible for membership benefits, and your membership may be suspended or terminated. You must reside in the United States to be eligible for Pipes Plus, excluding residents in Iowa.
With Pipes Plus, you automatically receive 10% Back on all qualifying purchases from Pipes and Cigars.
You can shop online, over the phone, or by mail order and automatically earn 10% Back on every purchase from Pipes and Cigars. Simply shop at Pipes and Cigars as you normally would. Once your order ships, we'll automatically add 10% of your purchase subtotal to your Savings. Your purchase subtotal is the amount of your final, qualifying purchase after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping charges, or any other fees added at checkout. Every month, we'll e-mail you an E-Gift Card for the total approved amount in your Savings.
Only merchandise purchases from Pipes and Cigars are eligible for 10% Back. Gift card purchases, taxes, shipping charges, and other fees are not included in your 10% Back savings. Claims and backup documentation must reflect USD in order to be eligible for 10% Back. Pipes and Cigars purchases made on third-party sites are not eligible for 10% Back. All purchases must be made directly from Pipes and Cigars to qualify for 10% Back.
As a member, you can also earn 5% Back on your purchases from 1,500+ retailers in the Marketplace and save up to $1,000 per 12-month membership period by shopping at those retailers.
Shop online through the Pipes Plus portal to earn 5% Back automatically. If you shop at Marketplace retailers outside the Pipes Plus portal, whether online, in-store, or by mail order, your 5% Back will not be automatic. However, you can still submit a rebate claim to earn 5% Back on those purchases.
Shopping through the Pipes Plus Portal:
You can earn 5% Back on your in-store, online (not through the Pipes Plus portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a rebate claim to earn 5% Back. You can submit your rebate claim online from your Pipes Plus account or mail in your proof-of-purchase instead.
Submit your claim online:
Submit your claim by mail:
Pipes Plus Rebates
P.O. Box 290728
Wethersfield, CT 06129-0728
Please note that all rebate claims must be submitted within 60 days of your purchase. Once we receive your mailed proof-of-purchase documentation, we'll review your claim. If approved, we'll add your rebate to your Savings. Please allow 3-6 weeks for all mailed claims to be processed and paid out. For more information, please see the “Savings” section below.
To qualify for 5% Back, you must be an active Pipes Plus member at the time of your purchase. Only purchases made at eligible Marketplace retailers qualify for 5% Back. All claims must be submitted within 60 days of your purchase date. The 5% Back is valid on merchandise only. Marketplace retailers are subject to change without notice. You can view the current list of eligible retailers by visiting the Marketplace from your member portal. Simply click “Shop” on your main menu, then “Shop Marketplace” from the dropdown.
When your purchase ships, your earnings will appear on your Savings page within 5-7 days. Online Marketplace retailers labeled “Rebate Required” are not eligible for automatic 5% Back. You'll need to submit a rebate claim to receive 5% Back on purchases from these retailers. One purchase per retailer per day is eligible for 5% Back. Purchases of gift cards and money orders, as well as purchases using a retailer's bill-pay service, are not eligible for 5% Back. You can save up to $1,000 every 12-month membership period with 5% Back on Marketplace and Travel purchases combined. Claims and backup documentation must reflect USD in order to be eligible for 5% Back. Additional restrictions may apply for each participating retailer. To view restrictions for a specific retailer, visit the online Marketplace and click to view that retailer's page. Any orders returned or cancelled will not be eligible for 5% Back.
As a Pipes Plus member, you receive 5% Back on travel reservations when you book with an eligible merchant in the Marketplace. This 5% is based on the total cost of your reservation before taxes, fees, and other additional charges are included. 5% Back on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with. Then, your earnings will be applied to your Savings page and included in your next E-Gift Card.
To earn 5% Back on your travel reservations, click “Shop” and then “Shop Travel” from your Pipes Plus portal and click any travel merchant listed. Then, click through the links to visit the merchant's website and make your reservation in the new browser tab that opens.
For travel reservations made offline or outside the Pipes Plus portal, simply submit a rebate claim and your proof-of-purchase documentation to earn 5% Back.
To qualify for 5% Back at Travel retailers, you must be an active Pipes Plus member at the time of your booking and at the time we process your payment. Only purchases made at eligible Travel retailers qualify for 5% Back. Travel retailers are subject to change without notice. You can view the current list of eligible retailers by visiting the Travel page from your member portal. Simply click “Shop” on your main menu, then “Shop Travel” from the dropdown. You can save up to $1,000 every 12-month membership period with 5% Back on Marketplace and Travel purchases combined. Claims and backup documentation must reflect USD in order to be eligible for 5% Back. Additional restrictions may apply for each participating retailer. To view restrictions for a specific retailer, visit the online Travel category and click to view that retailer's page. Any bookings returned or cancelled will not be eligible for 5% Back.
You can claim unlimited Economy Shipping Rebates on purchases from Pipes and Cigars. You can also claim Standard Shipping and Return Shipping rebates at Marketplace retailers, up to $500 each per 12-month membership period. Please note that all rebate claims must be submitted within 60 days of your original purchase date.
Submit your claim online:
Submit your claim by mail:
Pipes Plus Rebates
P.O. Box 290728
Wethersfield, CT 06129-0728
Proof-of-Purchase:
All your rebate claims must be submitted with valid proof-of-purchase documentation. Your proof-of-purchase documentation must be unaltered and include the purchase date, purchase total, items purchased, and the shipping and handling charges you paid.
Examples of valid proof-of-purchase include:
To claim a Return Shipping Rebate, you must submit two forms of documentation with your claim: proof of your original purchase and proof of your return shipping charge.
All your Savings from Pipes Plus will appear on your Savings page, whether you shop at Pipes and Cigars or Marketplace & Travel retailers. To visit your Savings page, sign into your member portal online and click “Savings” on your main menu.
You can also check up on your Savings and the status of your claims by calling Customer Service at 800.501.2602.
An E-Gift Card will be e-mailed on the 15th of every month for all approved qualifying purchases made the previous month. Please allow 3-6 weeks for all mailed claims to be processed and paid out.
If you decide to cancel your membership, you'll still have access to your benefits until the end of your monthly term. After you cancel, you'll receive an E-Gift Card for the remaining approved balance stated in your Savings.
